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Push to end ‘junk fees'
You’ve probably been there. You think you’ve snagged a pair of fairly-priced tickets to a concert or game, only to find those hidden fees when it’s time to check out and pay. Now, there’s a plan to get rid of them. Consumer Investigator Chris Chmura reports.
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NBC Bay Area Responds Celebrates 7th Year Anniversary
Seven years! That’s the milestone our NBC Bay Area Responds team is celebrating Wednesday. Consumer Investigator Chris Chmura joins us with a years-long look at his team’s success fighting for you every day.
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NBC Bay Area Responds to Dental Cases
When a consumer problem chomps a bite out of your budget, we are here to help. Consumer investigator Chris Chmura has two recent dental cases to share.
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A Switcheroo Illustrates Why Not Everyone's Sold on Vacation Art Auctions
When you go on vacation, there’s a good chance you’ll see an art auction pop up on a cruise or at a resort. They’re advertised as auctions for regular folks. But beware before you bid. Some viewers had ugly brush-ups that required our intervention.
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Fine Art Switcheroo
This summer, your vacation might include a detour designed to get you to buy art on an impulse. Some viewers bought in, and ran into trouble. Consumer Investigator Chris Chmura has a lesson that might make an impression on everyone.
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South Bay Senior's Auto-Renew Battle
NBC Bay Area Responds to an unhappy South Bay senior. Monthly charges just kept piling up from the folks at the happiest place on earth. So, he asked Consumer Investigator Chris Chmura’s team.
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East Bay Man's Trade-In Trouble
NBC Bay Area Responds to an East Bay man who was hung up on a phone issue. He asked Consumer Investigator Chris Chmura’s team to dial up the pressure.
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Peninsula Couple's Gas Bill Balloons
NBC Bay Area Responds to a Peninsula couple and their home gas bill that suddenly ballooned. Everyone’s gas bill is up. But this family’s bill was extraordinary. So, they asked Consumer Investigator Chris Chmura’s team to check it out.
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Their Power Was Out, PG&E Billed Them Anyway. Here's Why
Was your electric bill ticking up even though your power was out? That’s happened to some Bay Area families. So, they called NBC Bay Area Responds and Telemundo 48 Responde for help.
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Their Power Was Out, PG&E Billed Them Anyway. Here's Why
Was your electric bill ticking up even though your power was out? That’s happened to some Bay Area families. So, they called NBC Bay Area Responds and Telemundo 48 Responde for help. Consumer Investigator Chris Chmura reports.
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South Bay Man's Gift Card Scam
NBC Bay Area Responds to a South Bay man who says someone else used up a present he bought his fiancé, before she even opened it. Consumer Investigator Chris Chmura’s team stepped in to unwrap this mystery.
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East Bay Woman's Credit Card Dispute
NBC Bay Area Responds to an East Bay woman who needed our consumer team to open some doors to close a window-covering dispute. Consumer Investigator Chris Chmura explains.
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Silicon Valley Bank's Insurance Explained
The Silicon Valley Bank takeover is extraordinary because customers’ money is being rescued beyond what’s actually insured. We asked Consumer Investigator Chris Chmura to find out why, and if taxpayers are on the hook.
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Airliners' Close Calls Put Cockpit Voice Recorders Under Microscope
Airliners have nearly collided several times recently. Consumer Investigator Chris Chmura looks into the issue and what action could be taken.
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Airliners' Close Calls Put Cockpit Voice Recorders Under Microscope
Airliners have nearly collided several times recently. Consumer Investigator Chris Chmura looks into the issue and what action could be taken.
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Unnatural Spike? Feds Look Into High Natural Gas Prices in California
Throughout our cold, snowy winter, most of our heating bills have been through the roof because of sky-high natural gas prices. In response, Governor Newsom called out the natural gas industry last month, requesting the feds investigate possible market manipulation. As Consumer Investigator Chris Chmura confirms, that’s now happening.
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How to Get FEMA Help
NBC Bay Area Consumer Investigator Chris Chmura explains how to apply for FEMA disaster assistance.
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Peninsula Man's Flooring Flaw
NBC Bay Area Responds to a Peninsula man who was in a fight over his new floor. Consumer Investigator Chris Chmura’s team stepped in to help.
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A Closer Look: High Gas Bills
The cold weather is also leading to higher PG&E bills. Raj Mathai speaks with Consumer Investigator Chris Chmura on this.
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Why Were California's Natural Gas Prices Almost 6 Times Other Parts of US?
Many Bay Area residents may have noticed their natural gas prices soared without warning.